**Resumes must be submitted in English to beconsidered** Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. **Our Team:** The Bloomberg Technical Support team consists of self-driven, technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level, ensuring seamless and uninterrupted support for clients 24/7 in English, while also ensuring local language support during respective business hours. **What's The Role?** As a Bloomberg Technical Support specialist, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in-depth technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies. You will support clients over the phone, chat, email, and in-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and problem-solving skills while gaining insight into the global financial markets - then this may be the opportunity for you. **We'll TrustYou To:** + Effectivelyprioritize a high volume of calls, instant message and tickets, while alsoaddressing team related tasks and initiatives. + Thrivein a fast paced team, whilst demonstrating adaptability in a constantlyevolving environment. + Fosterstrong client relationships, understanding client needs, provide technicalsupport, and maximize customer satisfaction. + Collaboratewith internal teams at different levels and across regions to resolvecomplex issues while maintaining effective communication and ensuringconsistent adherence to company standard. + Supportthe Bloomberg Terminal, office tools (API) and services in our client’senvironment encompassing advanced software troubleshooting. + SupportBloomberg’s private IP network including connectivity of customerBloomberg routers, Enterprise servers, FIX connections and SFTP. + Deliversupport for Bloomberg products operating in Virtual environments (VMWare,Citrix, Hyper-V, AWS) ensuring seamless functionality. + Understandcore business objectives and help achieve them throughdaily proactive outreach to clients for licenses, hardware, software,and network set-ups/upgrades. **You'll Need to Have:** **Technical Skills** + Fluencyin English and Portuguese + (3+)years of relevant professional experience in a Technical Support role. + Hands-onexperience with Microsoft Windows and macOS environments, includingconfiguration and troubleshooting performance issues using Windowstroubleshooting tools (Task Manager, Event Viewer, Windows Tools). + Familiaritywith common software applications such as MS Office, antivirus programs,and other enterprise applications and proficiency in using diagnostics andrepair tools. + Understandingof hardware components (CPU, RAM, hard drives, GPUs) and configuration ofvarious systems including laptops, desktops, and peripherals. + Understandingof network protocols and tools, such as but not limited to: SFTP, ICMP,TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat. + Practicalexperience with networking principles including LAN, WAN, TCP/IP, DNS,BGP, subnetting, and firewalls. + Understandingconnectivity types, such as but not limited to: Ethernet, Fiber, VPN,Wired WAN, Wireless WAN. **Soft Skills** + Abilityto communicate technical concepts clearly and concisely, adaptingcommunication styles to suit customer needs. + Demonstratesownership and taking initiative, and accountability; and providing updateto end users or internal and external parties. + Afocus on customer satisfaction and the ability to handle customer issueswith empathy. + Desireto learn new technologies, tools, and industry practices. + Abilityto analyze the business impact of customer issues and prevents them fromspreading further. **We'd Love to See:** + CompTIAA+, Network+, CCNA, Microsoft or industry standard related certifications. + Knowledgeof router commands (Cisco, Juniper, Arista). + Settingup & troubleshooting virtual environments (VMware, Citrix). + Exposureto vendor cloud technology (AWS, Azure). + Knowledgeof add-ins, macro, and VBA. + Experiencewith FIX protocol and SFTP. + Fluencyin Spanish **What its Like To Work Here?** We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. What is Bloomberg?: https://www.bloomberg.com/company/stories/what-is-bloomberg/ View our Benefits: https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601 Apply if you think we're a good match. We'll get in touch to let you know that the next steps are. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net