OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact

As a Cloud Support Engineer, you will play a crucial role in ensuring the seamless delivery and management of cloud-based applications and services. You will be responsible for providing technical support, troubleshooting, and service management to maintain and enhance application performance. By proactively identifying and resolving issues, managing escalations, and collaborating with internal and external stakeholders, you will help drive customer satisfaction and operational efficiency. Your expertise in cloud technologies, incident resolution, and customer relationship management will contribute to the continued success of OpenText’s cloud-based solutions.

What the Role OffersHands-on experience with cloud-based products and modern IT solutions.An opportunity to work with global clients and influence digital transformation.A dynamic, collaborative work environment where your expertise is valued.A career path with growth opportunities, mentorship, and skill development.The ability to work with cutting-edge cloud technologies like AWS, Linux, and ITIL frameworks.What You Need to SucceedSkills & Experience:

Technical Expertise:

Experience in Cloud/SaaS application support.Strong understanding of cloud-based products and AWS.General network knowledge (ports, firewalls, IPs).Hands-on experience with ticket management using different CRM tools.Knowledge of Linux (preferred).Basic scripting skills to read logs and interpret syntax.ITIL 4 Foundation certification (desired).Familiarity with ISO20000 standards (desired).

Soft Skills & Mindset:

Strong communication skills (written and verbal).Client-facing interpersonal skills to engage with customers effectively.Ability to work independently and in a team environment.Problem-solving mindset with a proactive approach to incident management.Capacity to mentor junior team members and support knowledge sharing.

Education & Certification:

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).ITIL and cloud-related certifications are a plus.

One Last Thing
 

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we encourage you to apply. Join our team to work with cutting-edge technologies in a collaborative and innovative environment. Benefit from continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options.