BASIC FUNCTIONS: This position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision. QUALIFICATIONS: Must hold a degree in Computer Science, Information Technology, Telecommunications, Computer Engineering or Electronics and Communications Engineering or any IT Related Course Additional Certification in IT is a good advantage. At least 1 year of experience in a BPO industry Experience in Avaya Administration and Citrix application environment is a plus. Must have an experience in providing technical support to a range of hardware and desktop applications Must be proactive and have good English communications skills Must be willing to work on shifting schedules Good knowledge of PC hardware (laptop, desktop and Mac), troubleshooting, and networking • A+ Certification or other technology certifications a plus TECHNICAL SKILLS: • Hardware/software installation. • Hardware/software troubleshooting. • Basic understanding of software monitoring tools. • Understanding backup procedures. • Good problem-solving skills. • Good organizational skills. • Ability to travel less than 25%. • All other duties as assigned. ACCOUNTABILITIES: • Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware. • Provide support and technical setup at some trade shows which includes periodic travel. • Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools. • Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc. • All other duties as assigned. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.