Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! Position Overview The Specialist, Technical Support will provide technical support to clients as well as other internal departments concerning the Paylocity product applications/modules (i.e., Reports, General Ledger, Tax Integrations, Benefits, Time and Attendance). The Specialist will address escalated issues from the Client Service teams pertaining to technical issues, such as software functionality, transmitting payroll, software installation problems, time & labor problems, benefits issues, payroll tax questions, network problems, spyware, database issues and setting up standard features in web based applications. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. + Respond to all cases, emails, and calls from clients and internal departments regarding maintenance or problems with web-based products. + Support clients in modifying items that may include; reports, time off accruals, time and attendance, tax adjustments, benefits, and/or security requests by working directly with the client to ensure complete resolution. + Support the production department by accurately troubleshooting processing errors that may arise through backend systems. + Research and test the software's functionality based on the client's needs. + Assess the need for customization or enhancements to be reported to development maintenance and other Technical Service departments. + Work through high-level analytical problems for the best resolution. + Possess a positive demeanor to work with individuals with minimal technological aptitude. + Ability to search multiple knowledge bases that use support developed articles or prior troubleshooting cases as examples using Boolean, Keyword, and Wildcard searches + Prepare technical writing specifically for “how to” and “troubleshooting” guides, and narrate, record, and edit “how to” videos Education and Experience + Minimum 3 years experience in a customer service role; experience in a help desk/technical support role, preferred + PC hardware/software experience including installation, maintenance, and training of end users + Experience working with Microsoft software including Access, Word, and Excel spreadsheets, specifically the ability to import data and format tables + Ability to learn new software and desire for continued learning + Ability to analyze data for high-level problem resolution + Must have database administration & maintenance experience – building multi-table databases, writing queries, frontend UI development + Must have strong mathematical skills for report calculations, accruals, etc. Additional Criteria for Customs: + Experience with Paylocity’s Payroll product strongly preferred Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $41,600 - $77,200 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.