$60,000 - $70,000 per year
Resort Lifestyle Communities is accepting applications for a Technical Support Specialist (TSSII) to work at our Corporate Office located in Lincoln, Nebraska. In this role you will provide technical support to a nationally distributed team of users. This role works with the Tier 1 team in delivering the first line of troubleshooting and problem-solving for various hardware and software. You’ll be exposed to users with varying technical skill sets and will need to communicate and assist in a consistently professional manner. Qualified candidates will have the technical experience indicated below, be a citizen of the United States (US) and legally authorized to work in the US. Schedule and Benefits: Work onsite at our Corporate Office in Lincoln, Nebraska Monday-Friday 8:00am to 5:00pm. As a valued Employee, you can get access to your earned income when you need it with OnDemand Pay. Receive $610 stipend per month from our company to apply towards any benefit(s) you select, including: Health, Dental, and Vision Insurance Life Insurance Short Term and/or Long Term Disability Health Savings Account (HSA), Medical Flexible Spending Account (FSA), Dependent Care (FSA) and Lifestyle Spending Account (LSA). Accident Insurance and Hospital Indemnity Legal and Identity Theft Insurance Paid holidays and vacation time (PTO), as well as a 401(k) with a generous employer match. 24/7 access to an onsite gym with the option to work with a personal fitness trainer at no cost to you. Technical Experience Required: 2+ years of proven working experience in IT support of 100+ users. Microsoft Windows 10/11 installation, troubleshooting & maintenance. Microsoft Office 2016/2019/365 installation, troubleshooting & maintenance. Troubleshooting and configuration of IOS devices. Basic Understanding of network design concepts/topologies, DNS, DHCP, & VPN. Experience with Active Directory & Exchange User Management. HP printer management and sharing of printers in an enterprise environment. Additional Technical Experience Preferred: Associate Degree in IT-related field. Microsoft Windows Server 2016 – 2019. Dell WYSE terminal configuration and troubleshooting. VMware Horizon Experience (VDI). HP/Aruba Network Switch configuration and troubleshooting. SonicWALL Network Security Appliance configuration and troubleshooting. M365 and Azure AD Knowledge. Responsibilities and Duties: Preserve our Core Values of Respect, Kindness & Compassion, Honesty, and Service Excellence. Be the face of IT: You may often be the first person a teammate reaches out to for help. Your patience, discovery of the issue, and empathy is critical in upholding our company culture. Teamwork: You’re an escalation point for the tier 1 team. Help solve issues escalated to Tier 2 and educate teammates to better our team at all levels. Assign and maintain user access to systems, email, software, and cloud resources. Setup hardware and software for new employees nationwide. Install, manage, troubleshoot desktop, laptop, monitors, mobile devices, printers, software, and other peripherals as needed and on demand. Assist in the maintenance of IT hardware inventory and software licensing. Support end-users via telephone, in-person and online/remote control. Report suspicious behavior, infections, and intrusions if discovered. Log/Track activities in the ticket system for accurate trending of issues. Ability to participate in rolling on-call schedule. Ownership of the white glove helpdesk experience. Bring workflow change and policy change up to make an immediate impact in our environment. If you have a servant heart, a passion for hospitality and are eager to make a difference, complete our on-line application today and you'll hear from us soon!
We are Resort Lifestyle Communities, a family-owned company established over twenty years ago. We specialize in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities all across the nation. Our Corporate Office is based out of Lincoln, Nebraska and we are rapidly growing and expanding!
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