Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location/Division Specific Information

The role is based in Italy within the Microbiology Division of Thermo Fisher Scientific. This division is dedicated to supporting our customers with innovative solutions that ensure flawless operations.

Discover Impactful Work:

Join us to support our mission of making the world healthier, cleaner, and safer. Your contributions will be crucial in successfully implementing technical solutions for our global customer base.

A day in the Life:

Support customers, selling sites, channel partners, account managers and other technical support teams globally with technical advice and log all technical enquiries.Manage all necessary processes for technical and instrumentation customer complaints. Including taking and processing in the Quality Notification module in SAP. Manage complaints on third party supplied products by working with vendors. Preparing customer-facing reports detailing the outcome of technical complaint investigations within agreed timescales.Act as customer advocate to other functionsParticipate in continuous improvement of our technical support offering, in-line with customer needs

Keys to Success:

Outstanding customer facing skillsStrong problem-solving abilitiesCollaborative teamwork

Education

Graduate or equivalent in Microbiology, Biomedical or Biological Science

Experience

At least three years relevant laboratory experienceStrong customer service focus with ability to solve problems and offer effective solutionsexperienced in the use of SAP

Knowledge, Skills, Abilities

Proficient in Italian and English, any other European language preferableSolid understanding of the Microbiology Division product rangeOrganized and diligent

Physical Requirements / Work Environment

This role may involve occasional travel for customer visits and requires the ability to work in a laboratory environment.