**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Location/Division Specific Information The role is based in Italy within the Microbiology Division of Thermo Fisher Scientific. This division is dedicated to supporting our customers with innovative solutions that ensure flawless operations. Discover Impactful Work: Join us to support our mission of making the world healthier, cleaner, and safer. Your contributions will be crucial in successfully implementing technical solutions for our global customer base. A day in the Life: + Support customers, selling sites, channel partners, account managers and other technical support teams globally with technical advice and log all technical enquiries. + Manage all necessary processes for technical and instrumentation customer complaints. Including taking and processing in the Quality Notification module in SAP. Manage complaints on third party supplied products by working with vendors. Preparing customer-facing reports detailing the outcome of technical complaint investigations within agreed timescales. + Act as customer advocate to other functions + Participate in continuous improvement of our technical support offering, in-line with customer needs Keys to Success: + Outstanding customer facing skills + Strong problem-solving abilities + Collaborative teamwork Education + Graduate or equivalent in Microbiology, Biomedical or Biological Science Experience + At least three years relevant laboratory experience + Strong customer service focus with ability to solve problems and offer effective solutions + experienced in the use of SAP Knowledge, Skills, Abilities + Proficient in Italian and English, any other European language preferable + Solid understanding of the Microbiology Division product range + Organized and diligent Physical Requirements / Work Environment This role may involve occasional travel for customer visits and requires the ability to work in a laboratory environment. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.