About This Opportunity The Technical Support Technician (Electro-Mechanical) acts as a customer liaison and is responsible for promoting and maintaining positive customer relations. The position will resolve problems related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs. The Customer Service Technician II will examine the root cause to provide solutions by processing quality and warranty claims and handling customer returns. Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. As a mid-size manufacturing company, our employees are best supported through direct interaction with their co-workers. What You Will Do + Resolve problems related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs. May need to travel to the customer location to resolve. + Thoroughly and efficiently gather and document product and customer information, access and fulfill customer needs, and educate the customer where applicable to prevent the need for future contacts. Document all interactions through contact tracking. Follow up with customer to ensure successful resolution and corrective action items are taken as needed. + Evaluate, identify, and document opportunities to drive process improvements to positively impact the customer’s experience, and reduce quality and warranty costs. + Utilize ERP system to track orders and issue necessary materials. + On-call responsibility for customers as necessary What You Have to Offer + High school diploma or GED along with 2-3 years of related experience; or equivalent combination of education and experience + Knowledge of manufacturing controls, VFDs, heat, air conditioning, and programming. What We Have to Offer + We offer a competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability. + Development and career advancement opportunities. + Opportunity to make your mark in a highly dynamic and growing work environment where you are empowered to make decisions and share in our company’s success. Careers at Global Finishing Solutions We believe that every employee ‘makes their mark’ on a company. A rapidly growing business, we are continuously seeking candidates to fill both new and vacant positions. Join us and see how you can make your mark. To apply for the position, please go to www.gfscareers.us About Us Recognized worldwide, Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries — including automotive collision repair, aviation, industrial manufacturing, marine, military and defense, rail and transit, trucking and wood finishing. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. Learn More About Us + https://globalfinishing.com/about-us/our-company/careers/ + https://www.youtube.com/user/globalfinishing + https://www.linkedin.com/company/global-finishing-solutions-llc/ GFS is an equal opportunity employer and committed to a diverse workforce. Veterans, women, and minorities are encouraged to apply. GFS does not discriminate based on race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender-identity or any other characteristic protected by law.