Technical Support Technician (F/H) Requisition ID: 42348 Job Location(s): Reyrieux, FR **Job Description** Danfoss is looking for an experienced refrigeration technician, based in Danfoss Trévoux site, who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division. In this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in France. You will be part of a South West regional team. You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products. \#LI-AG1 **Job Responsibilities** Your main tasks and responsibilities will be to: • Provide relevant technical support to customers and sales for existing and future business. Act as main point of contact for customer for quality topics, mostly for application related discussions. Ensure products are being properly handled/installed at the customer factory level • Participate in/Perform product and training presentations including new product introductions to sales and customers. • Handle specific customer request with other Danfoss Cooling department (engineering, lab, TPM, logistic…) • Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them • Maintain and cultivate customer relationships with emphasis on key decision makers **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + Bachelor’s in mechanical engineering, thermodynamics or other related fields. 3-5+ years of experience in HVAC/R + Good knowledge of vapor compression systems, heat transfer process and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of Heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc + Customer focused – coordination and communication skills. Relationship builder and team player skills in a global environment + Excellent command of French language. Good command of English language. Italian and/or Spanish language speaking would be a nice to have + Willing to travel occasionally within France **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Paid vacation + Flexible working hours + Possibility to work remotely + Pension plan + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.