Date Posted:

2024-10-09

Country:

United Kingdom

Location:

Otis Manchester, Oak Court, M60 Office Park, Swinton, Manchester, M27 8FF

Job Description

Job Title 

Sales Technical Support

Role Overview: 

To assist the sales team by carrying out full site surveys of existing equipment(s), recording all operating parameters and key data to allow an accurate proposal to be generated and advising the estimating team and operations on the updates needed to price to give a more robust Modernisation delivery in the future.

Support tender review and compliance analysis with solution-based recommendations. The key output will be to evidence tender compliance and to define technical solutions according to specification requirements, define the Scope of Works (SoW).

On a typical day you will:

Reporting into the Lead technical manager and assisting with a number of projectsWorking with the field teams for technical solutions

Project design Facilitation

Facilitate the sales and design team through site visits and product proposals to coordinate requirements for each stage of the process and ensure the proposal complies with both EN & BS standards and to coordinate with the operations team during installation for design related challenges.

Scope and Specification review

Provide evidence of compliance to the tender documentation and to identify technical solutions according the Specification, and to define the Scope of Works (SoW) to be carried out by Otis / Subcontractors.Provide input to the project programme and align the pre-bid site/shaft surveys and structural engineering solutions with our tender review assessment.Provide onsite technical support to both project management and installation teams plan.Support discussion with factories as well as equipment manufacturers/suppliers.

Pre-Factory Ordering

Monitor the technical validation of equipment from Otis factories prior to release. To ensure compliance is aligned to technical solutions.

Team

Support the project design team by facilitating knowledge transfer to enhance skills and fulfil knowledge gaps where necessary to complete quality drawings for the effective progress of the project.

Customer Focus

Build and maintain relationships with internal/external customers by understanding customer needs and serving as a key contact to address design challenges for major projects.

Process Compliance

Compliance with organisational processes and procedures to ensure smooth and accurate drawings preparation including control of tender drawings, verifying the output and ensuring effective controls are in place in order to meet customer commitments.

Organisational Complexity

Navigating the internal operational complexities for the design of the projects by analysing data and utilising subject matter experts and networks to resolve challenges arising and make informed business decisions.

What You Will Need to be Successful: 

Significant technical working knowledge of lifts, preferably NVQ3 / 4 qualified.Working knowledge of AutoCAD is desirable.Experience and knowledge in modernisation products and field processes.Ability to read and understand lift installation layout / wiring drawings.A full driving license and willingness to cover extended areas if required.Working proficiency in MS Office (word, excel).

Local Benefits or Selling Statement 

You will receive a long-term employment contract with the world market leader in a crisis-proof industryWe will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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