Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that w Finish e do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity The Tech Systems Analyst III will be responsible for analyzing, monitoring, and supporting assigned platforms while driving customer satisfaction. This role ensures operational and process excellence and serves as the focal point for the platforms. The analyst will acquire an intimate understanding of complex technical environments and perform various duties to maintain and improve system functionality. Responsibilities Platform Support and Monitoring: Analyze, monitor, and support assigned platforms to ensure operational excellence and customer satisfaction. Perform daily system monitoring, verifying the integrity and availability of all software, and proactively address system issues with potential corporate impact. Identify and create tasks to enhance system performance. Pre and post deployment monitoring to ensure no impact Work to assist other team members with deeper analysis of complex issues. Technical Understanding and Documentation: Acquire an intimate understanding of complex technical environments. Help create and maintain platform documentation, including platform details, runbooks, and escalation procedures. Ticket and Issue Management: Assist the team with completing and maintaining system-generated tickets requiring triage or first-level resolution. Assist other teams with system issues via tickets to ensure timely resolution. Engage in root cause analysis documentation to support team members. Support and Troubleshooting: Provide design considerations and write technical requirements. Proactively address system issues with potential corporate impact using strong research, analytical, and troubleshooting skills. On call Support and after-hours coverage with escalations as needed. Ownership and Expertise: Act as the owner of the platform, knowledgeable of all operational and maintenance activities, and monitor efforts to ensure effectiveness. Cross collaboration among our team and other teams within Incomm to coordinate system enhancements and improvements. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience (preferred). 3+ years of hands-on experience with networking, system integration, and setup. 1+ years of hands-on experience developing SQL queries and reviewing SQL scripts. Hands on experience using Splunk or New Relic in application monitoring and alerting. Familiar with tracking ticket and deliverables through ticket tracking system such as ServiceNow. Hands on experience using PowerShell in conjunction with batch jobs for automated tasks. Familiar with Azure Cloud solutions and API calls. Strong knowledge of Excel, Word, Lucid, and PowerPoint, or similar software. Strong decision-making, analytical, and time management skills. Ability to work independently and demonstrate sound judgment under pressure. Experience managing key accounts and communicating complex requirements internally and externally. Fast learner with a dynamic personality, adaptive to an ever-changing and team-focused environment. Self-motivated, hardworking, outgoing, and eager to learn. Technical certifications or Point of Sale (POS) experience are a plus. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program - Tier - III #LI-LW1