At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Technical Trainer to join our team, who will own the learning experience for eero technical customer support in Boise Idaho. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training.

Key job responsibilities
- Design, develop and deliver training that supports multiple modalities, including virtual, in person, and self-directed learning
- Act as the subject matter expert and field questions about policies, tools, and practices in real time
- Facilitate the collection and submission of feedback and technical issues from learners
- Partner with leaders across eero to identify areas for improvement and innovation
- Work with the broader Learning and Development team to develop training to address learning opportunities
- Meet all project and program deliverables
- Continually improve learning content in response to learner needs, feedback, and data
- Track and report on key KPIs including completion, learner retention, proficiency, and business impact
- Model all content with accessibility as a primary tenant. Reinforce inclusive presentation methods and consider all audiences in delivery
- Proactively represent customer feedback and advocate for product and process improvements


A day in the life
As a Technical Trainer for eero CS, you’ll work closely with leaders throughout the business to understand and prioritize training needs for each audience. You’ll review training materials, constantly iterating to improve the learning experience. You’ll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance, tracking against key business outcomes.