**Position Summary** The Technical Training Lead Analyst is responsible for creating and delivering standardized systems and process training for CSD employees mainly within CSD distribution centers. This role focuses on onboarding new hires and contingent workers, conducting periodic retraining as needed to address quality or performance concerns, and providing training for any system or process updates. The Analyst ensures all training is completed, with associates signed off only after satisfactory performance. Additionally, the position assists with updating policies and procedures (PnPs) and develops documentation for new processes. **Responsibilities** + Deliver standardized training programs in both classroom and on-the-floor environments, with occasional travel to other distribution centers. + Develop and maintain training materials, updating them as needed to reflect system and process changes. + Review quality and performance records with area leaders to identify and address retraining opportunities, including employee-specific needs. + Respond to training requests from leadership or quality teams. + Maintain accurate training records and documentation, including PnPs and work instructions. + Assist with creating and updating documentation for new or revised processes. **Qualifications** + High School Diploma or GED required. BS/BA degree preferred. + 2+ years’ experience training operations associates, preferably in a distribution center required. + Proficiency in SAP, Microsoft Office, and ability to learn new software. + Strong knowledge of distribution center operational processes and systems. + Excellent problem-solving and analytical skills. + Strong attention to detail and organizational skills. + Effective verbal and written communication abilities. + Collaborative, team-oriented mindset with a customer service focus. + Ability to manage multiple deadlines and prioritize workload. + Willingness to adapt to varying schedules to meet training and project deadlines. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._