The Global Product Information organization is responsible for creating and publishing documentation and training deliverables for the mechatronics products, software products, and solutions supported by the Global Products and Solutions Organization (GPS).
As technical writer, you will be responsible for designing and developing technical information to help engineers implement and support PLC-based control software for global customers for a range of storage and buffering machines. You will work closely with distributed development teams throughout the software development lifecycle and make information available in a range of formats, including multimedia learning, on-product help systems, and documentation.
You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
Key Responsibilities:
Develop a deep understanding of internal and external users and their technical documentation needsWork closely with product managers and engineers to develop technical informationUse design specifications and test documents as source material for deliverablesLearn the products and be self-sufficient in using software with simulators and test equipmentUse minimalist instructional design principles to develop highly effective materials Design and publish multimedia, on-product help, and web-based documentationWork on multiple scrum teams to plan and deliver learning materials for each software releaseBuild strong partnerships with software engineers, product managers, and other expertsDevelop and manage global training for internal engineering teams and customersCome up with innovative approaches to how we help people learn and use our softwareTravel occasionally to other Dematic offices and customer sites (particularly in the first six months)Qualifications:
Bachelor's Degree in a relevant field, such as engineering or computer science Minimum 5 years’ experience working with technical products (hardware or software)Controls programming experience, especially with Siemens PLC platformsFamiliarity with developing software for hardware products, especially PLC ladder logicExceptional writing skills to produce effective technical training for an engineering audience Proven ability to plan and deliver work within an agile development process Proficiency with content authoring, publishing, and multimedia developmentStrong analytical and problem-solving skills with a high attention to detailExceptional ability to work with cross-functional teams to build partnerships and get things doneUnderstanding of adult learning and instructional design principlesExperience in material handling systems or similar industry would be an asset