JOB DESCRIPTION

Job Summary

Analyses user information requirements including understanding the user experience in relation to company products. Defines strategy for effective communication. May provide feedback and suggestions to product development. Employs company brand standards and creates standards applicable to technical documentation. Writes and revises technical information about company products, such as operational, maintenance, or repair manuals. Duties include gathering and organizing technical information, preparing text and tools, and coordinating layout for print or electronic publication.

KNOWLEDGE/SKILLS/ABILITIES

Develops and upholds policies, procedures, standard operating procedures (SOP's), job aids and reference materials. Reviews documents and written external communication for format, consistency, and compliance with existing procedures. Engages in collaborative work groups to support the creation and modification of policies and procedures. Designs and updates flowcharts to illustrate current processes and optimize workflows. Reviews documents to ensure proper formatting, consistency and adherence to current policies and procedures. Documents business processes for a variety of functional areas. Converts existing material into standard Molina format.

JOB QUALIFICATIONS

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

1-3 years

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

3-5 years

 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.