The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.

Main Responsibilities:

Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation Integrate product changes into up-to-date documentation Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team Promote continuous improvement through ongoing quality assurance Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations Make continuous improvements to style, layout, editorial standards, and publication methods Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance Apply knowledge of adult learning theory and visual learning design to development of eLearning content Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery Analyze content usage and factor the results back into better experiences for the users Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance

We are looking for candidates who have:

Minimum of 5 years hardware/software technical writing experience Excellent writing and editing skills (provide samples) Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development Documented complex systems Has delivered user content for a SaaS based solution Experience with source control (SVN) and simultaneous, multiple releases Intermediate screen capture tool skills Intermediate understanding of Agile Scrum