We are looking for a Technical Writer to create technical documentation including user documentation, how-to guides, integration guides, computer systems operation guides, and product specifications that increase the experience for the digital platform. You will work with subject matter experts to ensure that the information they provide is accurate and easy to understand.

Responsibilities:
• Prepare instruction manuals
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal and external teams
• Communicate complex ideas in a concise manner
• Co-design methodology to prioritize and set standards
• Define and establish performance metrics for core KM & training processes.
• Develop change management plan and communicate impact to operations

Qualifications:
• Bachelors/Masters degree in English Literature, Mass Communication or relevant
• With 5-10 years relevant experience in technical writing
• Create and maintain a central knowledge database which includes updates, organization, translation requests, announcements, and known issues.
• Support in the creation and management of training materials for product verticals.
• Respond to all knowledge database feedback and targeted training feedback from the client or client’s third parties as requested.
• Audit knowledge database and training materials to ensure information is at all times current and up-to-date.
• Work with client’s Product Specialist Leads to announce knowledge database edits, product features, training initiatives, and promos.
• Create and circulate weekly and urgent announcements to the client or client’s third parties as directed.