The Technical Writer is responsible for creating and maintaining (or enabling the creation and maintenance of) Cloud Services Development, Operations and Security processes, procedures and work instructions.

Essential:

5+ years of experience as a Technical Writer Experience developing or implementing documentation strategy and approaches Experience across broad range of business applications, software, and technology Experience documenting business processes Experience working with cross-functional teams, remote across product lifecycle Experience documenting cloud-based applications or services Experience mentoring and coaching colleagues in developing technical writing skills Experience with instructional design is a plus Experience in Agile development approach and developing documentation in an Agile, Infrastructure-as-Service or Software-as-a-Service environment.

Desirable:  

Knowledge of Confluence and JIRA Experience using document or content management/collaboration tools Creating and structuring content in a wiki environment Developing training collateral and delivery of training sessions

Career Level - IC3