Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment a product for everyone was born, with a mission to rid the world of malware. Since then, we’ve forged ahead into the world of cyberprotection, privacy, and beyond. We’re trusted by businesses large and small, and institutions like schools, hospitals, and governments. We’re powered by AI, and behavioral-based technology, and driven by hundreds of researchers, hunters, and innovators all committed to delivering the best cyberprotection available anywhere. Now, we’re looking for great people, like YOU, to join our team! Malwarebytes is looking for… A technical communicator to join our Support organization. The ideal candidate will have excellent writing and communication skills, enjoys collaborating with other people and organizations, and can explain complex information in a clear and concise mannerWhat You’ll Do:You will be working with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for our customers. Deliver high-quality documentation that is clear, concise, and technically accurate. Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style. Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction. Foster a strong knowledge-sharing community within support. Work with support, engineering, and product management teams to gather data and information. Review documentation to ensure accuracy, consistency, quality, and SEO optimization
Skills You’ll Need to Have:
Bachelor's degree in English or Communications Minimum 3 years of experience in a technical communication role Experience writing for SaaS, mobile, desktop products Knowledge of cybersecurity trends and topics Self-starter who isn’t afraid to ask for help and questions. Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressure. Excellent editing, writing, and communications skills. Experience writing content for both home and business users, and Windows, macOS, iOS, and Android systems. Benefits and Perks: A great work environment that supports growth, development, and most importantly having fun!Comprehensive medical, dental, and vision insurance coverage 401k + company match.“Open Time Off” policy and numerous company holidays that support work/life balance. Employee Referral Bonus Program.Mental health support, fertility education assistance, financial and legal advisors, and parental leave. On-the-spot colleague recognition programs. An opportunity to do something great for yourself and the world. Applicants have rights under the Federal Employment Laws:Employee Polygraph Protection Act Know Your Rights: Discrimination is IllegalFamily and Medical Leave Act (FMLA)