About Us

Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation, headquartered in Livonia, MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers to develop “Lean and Simple” business solutions. Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath, and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few. We have over 18,000 employees across the globe with 28 manufacturing facilities in North America and 10 globally. 

Business Unit Supported:  WATKINS WELLNESS
     Website: https://www.watkinsmfg.com

•    Position: Technical Writer
•    Location: Permanent Remote, India
•    Experience required: 3-5 yrs experience with technical writing, drafting, web design, service and support, or related experience required.
•    Shift: 04:00 pm - 01:00 am IST
•    Work hours- total 9 hrs (8.5 hrs working+ Half an hour meal break) 
•    Assessment Test: (based on role requirement) will be required to take a skill assessment test prior interview 
•    CTC: As per market standards
•    Notice period: (Immediate joiner preferred) max 15-30 days
•    Job Type: Permanent 
•    Must have Broadband availability: Min 30MBPS (national service provider JIO/TATA/Airtel Hathway etc)
•    Important: Access to a quiet home office environment with above mentioned broadband availability and working space to accommodate two monitors +1 Laptop. (based on role requirement) 

Job Summary:
 

Reports to: Senior Manager, Engineering Data Systems 
Develops, writes, models (2D & 3D), and edits material for Owner’s Manuals, Pre-Delivery Instructions, Service Kits, Technical and Installation Instructions, Engineering Drawings, and related technical and administrative publications. Develop and release Service Parts and Kits for release to the Service Portals and Dealer Websites.

Primary Duties and Responsibilities

Owner’s Manuals & Pre-Delivery Instructions
•    Create, edit, revise, and release all Owner’s Manuals, Pre-Delivery Instructions, according to established schedules agreed with department manager. Collaborate with Engineering and Product Marketing to ensure all new feature set(s) are incorporated with the correct technical and safety information. Ensure Watkins standards are met in regards language, clarity, conciseness, format, and terminology.
Service Parts & Kits
•    Coordinate the development of all service and repair kits, purpose of kits, where used, and contents of each kit, including packaging. Reviews proposed Change Orders (CO’s) to determine the effect on existing product and ease of service.
2D & 3D Modelling
•    Supports the Engineering Drafting function creating and/or updating CAD and/or 3D models, utilizing AutoCad and SolidWorks to support new product development and Engineering Change Order process.
Service Portal Data Administration
•    Supports Service Portal Software Administrator and database efforts by developing component diagrams, Solidworks models, sketches, diagrams, service, installation, and/or technical instructions, photographs, charts, and service parts while ensuring accuracy and formatting for layout and optimal display on the Service Portals. Monitors data output and various reports to ensure data structure and integrity. 
Change Control
•    Initiate requests for change in the proper format and providing clear and accurate information to be processed through Configuration Control. Review all proposed COs based on brand to determine the effect on existing products and ease of service.

Continuous Improvement
•    Continuously research and benchmark against best practices in providing technical information to consumers being in any shape or form, provided in the global market. Present periodically (at least twice a year) benchmark findings and suggestions for continuous improvement.

Must have key skills:

 
•    Excellent English verbal & written communication skills
•    Ability to use a computer for 8.5 hours per day 
•    Proficient in AutoCad, PDM, SolidWorks, Adobe Creative Suite (Photoshop, InDesign, Illustrator) is essential. Proficient in MS Word; familiarity with Excel and Access. 
  
   Other Key Skills:

•    Uses perseverance, influence through collaboration, and shares best practices / knowledge to drive desired outcomes. 
•    The individual must be able to interface with co-workers, internal departments, service providers, and customers in a fast-paced environment that requires multi-tasking.
•    Ability to read and interpret documents such as Bill of Materials (BOMs), engineering drawings, general business periodicals, professional journals, safety rules, technical procedures, government regulations, owner operating manuals, and service procedure manuals.
•    Ability to write change orders, reports, business correspondence, and service manual and instructions.
•    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   
•    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public.

Education & Certifications:

 
•    Must have Engineering degree.

Masco Home Products India (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish