What You'll Do Key Responsibilities: Develop, organize, and maintain comprehensive documentation using DITA standards. Write user manuals, product guides, FAQs, release notes, and other technical documents. Collaborate with product managers, developers, and UX designers to gather information and ensure accuracy and clarity of documentation. Simplify complex technical concepts and jargon into clear, and user-friendly content. Conduct research and analysis to understand product functionalities, user needs, and industry standards. Edit and proofread documents to ensure quality, consistency, and adherence to style guidelines. Stay updated on the latest trends and best practices in technical writing and DITA. Review and revise content based on user feedback and product updates. Help create and maintain a documentation repository for easy access and retrieval. Qualifications: Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field. 3+ years experience as a Technical Writer in the software or technology industry. 3+ years experience of DITA standards.. Strong ability to comprehend and translate technical information into easily understandable content. Familiarity with documentation tools and software, such as: Oxygen XML Editor Xiasoft or any other CMS DITA Open Toolkit Confluence/Jira Experience with software development processes and methodologies. Commitment to producing high-quality work. Experience: Experience with cloud-based software solutions and tax compliance systems. Experience with agile development processes. Familiarity with content management systems and version control. Job Duties Job Summary: We are seeking a talented and detail-oriented Technical Writer to join our Product Development team at Avalara. The ideal candidate will possess strong writing skills, a knack for making complex information accessible, and a passion for creating top-notch documentation that supports our products and services. Develop, organize, and maintain comprehensive documentation using DITA standards. Write user manuals, product guides, API documentation, FAQs, release notes, and other technical documents. Collaborate with product managers, developers, and UX designers to gather information and ensure accuracy and clarity of documentation. Simplify complex technical concepts and jargon into clear, concise, and user-friendly content. Conduct thorough research and analysis to understand product functionalities, user needs, and industry standards. Edit and proofread documents to ensure quality, consistency, and adherence to style guidelines. Stay updated on the latest trends and best practices in technical writing and DITA. Review and revise content based on user feedback and product updates. Assist in creating and maintaining a documentation repository for easy access and retrieval. What You'll Need to be Successful You'll work with product managers, developers, and UX designers. To be successful in this profile, you need to have commitment to producing high-quality work will set you apart and ensure your success in this role. About the Team About Avalara: Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, e-commerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transactional taxes, including sales and use, VAT, GST, excise, communications, and other tax types. Avalara's comprehensive, automated, cloud-based solutions are fast, accurate, and easy to use. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.