IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Role Overview

 

This is a new role within the Play Digital Remote Game Server (RGS) Operations team. You will be the go-to person for operational documentation and processes related to our RGS (Remote Game Server) products. To do so you would work closely with different teams to ensure knowledge transfer and process alignment and ensure all documentation is properly stored and up to date.

What You’ll Do

 

•    Working with product and Operational teams on creating, developing, writing and editing operational, instructional, maintenance or test procedures related to RGS operations.
•    Following product updates and enhancement and ensuring all new functionalities are properly documented and understood. 
•    Maintaining documentation manuals to ensure they are accurate and up-to-date and available to appropriate personnel.
•    Working with manager on creating and documenting procedures related to new functionalities. 
•    Working with manager on improving processes to ensure transparency and efficiency 
•    Locating inefficiencies and making recommendations for process improvements 
•    Identifying missing workflows and documenting them
•    Working on improving internal Knowledge base and information sharing. 
•    Conducts interviews with various users and technical staff to gather data for documentation.  
•    May document engineering processes and specifications. 
•    Provides clerical and administrative support related to documentation system requirements. 
•    May audit different databases
•    Provides administrative processes support for routine “back office” tasks such as data entry, document verification and similar.

About You

•    A versatile individual with a proof of strong process-oriented skill set 
•    Able to communicate complex ideas in a logical and audience appropriate manner.
•    Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
•    Analysis and problem-solving skills and reasoning and strong attention to detail
•    Strong project coordination skills 
•    Experience in documenting process and knowledge.
•    Can-do, team-player attitude.
•    Ability to understand technical terms and flows 
•    Experienced with different CMS, documentation and knowledgebase tools  
•    Ability to work with Visio or similar tools 
•    Specifically experience working with Share Point advantageous

What We’d Prefer

•    Engineering degree and experience in process designs.

Diversity, Equity and Inclusion

We believe that a team of unique individuals creates a dynamic, modern and fun work environment. Whether language, location or life experience, IGT PlayDigital recognizes and celebrates differences between team members. Our colleagues enjoy inclusive engagement through our 7 global Employee Impact Groups; Women’s Inclusion Network (WIN), Advancing Cultural Education (ACE), PRIDE, NEXGEN, Wealth of Wisdom (WoW) and Superabilities at IGT. We’re also the three-time Top-Ranking Gaming Supplier in the All-In Diversity Project; a Best Place to Work according to the Human Rights Campaign and the Disability Equality Index; and the 2023 D&I Award winner at the Women in Gaming Diversity Awards-London.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

 

 

 

#LI-NG1
#LI-REMOTE
#PlayDigitalSeriousFun

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.