Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Writer to contribute to the success of our rapidly growing business.

The successful candidate will be part of a writer team that documents new and existing cybersecurity software products for Fortinet customers and internal audiences. Writers use text, images, and information architecture to communicate how features work and how to use features for specific use cases. Technical documentation is published to the Fortinet Document Library at https://docs.fortinet.com/.

You must have outstanding English language skills, a curiosity for technology, a passion for creating useful technical content, and an interest in single-sourcing content. You must be detail oriented with stamina for highly technical content while working with others to contribute to large documentation sets. You must also possess the ability to document features by reading specifications, talking to subject matter experts, and using the software.

The successful candidate will work closely with Product Managers, Developers, QA, writers, and others to understand new features, use cases, and customer scenarios to:

Write and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases Write concepts and tasks, including super tasks  Use images to supplement text Receive and address feedback with the goal of filling content gaps and continually improving content Contribute to a strong, nimble, positive, and effective team   

We Are Looking For:

Experience working in software development environments Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain English Strong command of standard American English grammar and usage Experience using some or all of the following software: MadCap Flare, Adobe InDesign, and Adobe Illustrator BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, English, or a related field

The Canada base salary range for this full-time position is expected to be between $61,000 - $82,000 annually.  Wage ranges are based on various factors including the labour market, job type, and job level.  Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. 

Why Join Us:

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. 

Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. 

We encourage candidates from all backgrounds and identities to apply.