Title: Technical Writer

Location: Hybrid to Oklahoma City

Department: Engineering Project/Program Management

 

Our Company

Trimble Transportation empowers transportation stakeholders—drivers, carriers, intermediaries, and shippers—to improve collaboration, maximize resource utilization and freight coverage, and transform the world's supply chain for everyone it serves.

We optimize the movement of freight by giving shippers and carriers the mobility, enterprise, and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS), we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations.

 

Position Overview

We seek a proactive, detail-oriented person with exceptional technical writing, editing, research, and organizational abilities. This person will work with technical subject matter experts (SMEs), such as software engineers, product managers/owners, quality assurance engineers, and other documentation staff to research, learn about, and document Trimble Transportation’s suite of software applications. Additionally, this role will involve fully owning, managing, and maintaining both internal and external knowledge bases for the software product.

Our ideal candidate is a person who can write about highly technical subjects for various audiences and maintain a library of both internal and external documentation. You must have the skills and experience to produce, edit, and maintain these types of materials:
 

Online help for .NET applications, mobile and web applications, and/or API integrations

Installation guides

User guides

Internal software implementation documentation

Software FAQs

Knowledge management structure

Position Accountabilities

Work with SMEs at all levels of the organization and across multiple teams and departments to collect information that is relevant to end-users or internal implementers for their successful configuration and operation of Trimble’s software products.

Learn the use cases for the software and how to navigate/use the software enough to be able to write effective user documentation.

Use team templates and documentation style guidelines effectively to develop documentation that has a consistent visual and structural approach.

Organize and present content in a manner that meets the needs of the intended audiences.

Comply with quality standards for well-organized, clear, accurate, and complete end-user documentation.

Manage, maintain, and organize both internal and external knowledge bases for the software product.

Ensure documentation is easy to consume and accessible to all readers.

Efficiently and effectively store and access large amounts of legacy documentation.

Meet all publication deadlines.

 

Required Competencies

Excellent written, verbal, and organizational skills

5+ years’ experience developing end-user documentation, training materials, and/or technical documentation

Experience using graphic editors, such as Microsoft Paint or SnagIt/SnagIt Editor, for editing and augmenting screenshots

Bachelor’s degree in Technical Communications, Computer Science, or equivalent work experience

Independent and proactive worker with strong time management, research, and problem-solving capabilities

Highly motivated to learn and understand complex software

Ability to explain technical details and complex use cases clearly and concisely for basic end users

Experience in formatting and publishing documentation that is easy to consume and accessible to all readers

Highly organized and able to own, organize, and maintain a knowledge management system

Attention to detail and ability to create polished, professional materials

Ability to work well as part of multiple teams simultaneously and learn multiple software applications, how they work together, and various integrations

Ability to handle multiple tasks, set priorities, schedule and meet deadlines, and take initiative to accomplish tasks with minimal supervision in complex situations

Fluency in Windows OS systems 

Preferences

 We are especially interested in candidates with one or more of the following:

Background in the transportation industry

Background in knowledge management and/or training

Familiarity with any of the following:

Scaled Agile development environments, especially as part of a shared services team

API and SDK documentation

Atlassian products, specifically JIRA, Confluence, and Bitbucket

Specific development tools that we use to create online help following the docs-as-code model: Visual Studio Code, AsciiDoc, Antora

Basic Microsoft SQL skills/SQL Server Reporting Service (SSRS)

HTML, CSS, XML, JavaScript, or similar web programming languages/tools

Style guides, especially the Microsoft Style Guide

 

Physical Requirements

Constant and close visual work at desk or computer

Constant sitting and working at desk

Frequent verbal and written communication with team and other business associates by email, chat/instant messaging (IM), virtual meetings, or telephone

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com