SUMMARY:

This position is part of a team of writers developing online documentation and related collateral for web-based applications. The writer will also publish and maintain documentation resources for RealPage products. The person in this role works with business analysts and development teams, other writers, and editorial staff. This individual must be technically oriented and comfortable working in a fast-paced environment with strict deadlines. The Technical Writer will also assume responsibility for developing documentation for new applications.

PRIMARY RESPONSIBILITIES

Document end-user online help based on written specifications, interviews with other team members, and hands-on testing of applications Create and maintain hard copy user guides, quick reference guides, and other technical collateral material as assigned Assume responsibility for managing and coordinating collaborative portions of the online help system as needed Maintain consistency through adherence to published styles and standards Perform internal content review of other writers’ documentation through peer reviews Communicate regularly with Business Analysts, Developers, and other internal staff, as well as other writers, to ensure documentation is accurate and effective Participate in all phases of creating documentation for new applications Mentor team members on products, standards, and processes as needed Assume responsibility for managing and coordinating collaborative portions of the online help system Participate in post-release validation testing after online help releases are deployed

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

BA or BS in English, Communications, or Technical Writing; equivalent experience may be acceptable Minimum seven years of technical writing experience Strong knowledge of Microsoft Word, including styles and templates Online Help development experience a strong plus (Author-it, RoboHelp) Familiarity with HTML or Windows-based single-source documentation tools Familiarity with Windows-based or web-based documentation tools Familiarity with software as a service Excellent written and verbal communication skills Demonstrated ability to produce high-quality work as part of a fast-paced, dynamic team Proven ability to effectively communicate with others to achieve desired results; must be approachable Demonstrated ability to work independently and with little supervision Ability to adhere to corporate standards and styles Ability to manage multiple projects with strict deadlines Rental market real estate experience a plus

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