Our Client, a Health Insurance company, is looking for a Technical Writer - IT and Cybersecurity Policy for their Remote location. Responsibilities: + Responsible for the design, writing, editing, and re-writing of policy documents, procedures, and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity, quality, graphics, coverage, format, and style. Acquires or verifies knowledge of subject matter by interviewing workers or IT/cybersecurity experts, observing performance methods, and/or referring to technical or regulatory documentation. + 40% - Writes, reviews, and edits material for policy documents, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications. Translates complex processes and systems into easily understandable step-by-step processes. Improves quality, usability, and efficiency of existing documentation. + 30% - Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on approved Governance Tools. Communicates weekly with management verbally and via written detailed status reports regarding potential problems and concerns. + 20% - Leads and participates in meetings to support new policies, initiatives, or operational work groups to understand impacts on processes and documentation. Provides subject matter expertise to support operational initiatives as needed, including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals. + 10% - Ensures project documentation is in compliance with company legal, business, and regulatory requirements, including common cybersecurity frameworks. Requirements: + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Bachelor's Degree + English, Journalism, Business, or Technical Discipline + 6 or more years of experience as a technical writer or communications experience. + In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. + Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences. + Proficient ability to recognize, analyze, and solve a variety of problems. + Proficient in Microsoft Office programs. + Excellent communication skills, both written and verbal. + Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment. + Must be a team player, use professional judgment, and support organizational and departmental goals. + Must demonstrate initiative and work well independently as well as a contributing member of a team. + Should be well organized and detail-oriented. + The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. + Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. + Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.