SummaryPosted: Feb 17, 2025Role Number:200591796Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. As writers and strategists in the AppleCare Digital group, we help customers around the globe to get the most out of their Apple products. We work with a collaborative team and author content that helps customers and advisors find the answers they need, when and where they need them.DescriptionDescriptionAs a writer-strategist, you will be responsible for planning and writing support content that’s easy to find, use, and understand. You’ll work closely with SEO leads, project managers, and designers. You’ll conduct content reviews with key partners from engineering, product marketing, and legal teams. This role requires you to think critically about the content you create: How content fits together, what content to write, how customers will use it, when they’ll need it, and how they’ll find it. You will identify content gaps and propose logical ways to fill them based on data. You’ll build, review, and socialize content plans, progress, and results with partners and senior managers, and you’ll track KPIs to measure content effectiveness and optimize/improve content as needed.Minimum QualificationsMinimum Qualifications3 years of related experience with a BA/BS degree in a technical writing or related fieldExcellent communication, collaboration, and organizational skillsPartner with engineering partners, and marketing stakeholders to create contentExperience writing sleek, user-focused content (technical writing is a plus)Partner across teams to facilitate delivery of business-critical optimizationsExperience creating content plans and using data to make decisions and advocate for a strategyUnderstand usability principles and structured authoring to support AIManage change requests with tact and timelinessResolve roadblocksAbility to juggle multiple tasks for several projects at the same time, often on short timelinesUtilize common Key Performance Indicators found in content management organizationsWork diplomatically with a variety of personalities and work stylesKey QualificationsKey QualificationsPreferred QualificationsPreferred Qualifications6+ years of related experience with a Master's degree in related field of studyExperience writing content for desktop, mobile, and other apps and channelsExperience with single-source content/CMSAbility to synthesize content requests and data from multiple sources into cohesive content plansExperience with style guidesExperience writing globally and accessiblySkilled at socializing ideas across all levels of an organization and turning them into robust action plans for deliverySuperb organizational skills and a consistent track record of producing content projects in a transparent and well-documented mannerEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.