We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:
We are looking for an experienced User Assistance Architect to take on a central role in advising and enabling the creation of multi-faceted content to bring about a well-structured and cohesive user experience.

The Role:
•    Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding.
•    Serve as a content advocate for multiple projects, defining deliverables and providing definitive advice and interpretation of situations.
•    Communicate messages relevant for project in a timely manner and with constructive feedback to team.
•    Communicate clear functional requirements and targets.
•    Effectively settle different functional perspectives.
•    Find common ground for cooperation within the product UA team.
•    Define terminology (simple, consistent, and conforms to industry standards).
•    Share in-depth knowledge and experience with direct team to enable decision-making.
•    Work on complex technical projects or business issues requiring strong technical knowledge.
•    Research and design knowledge architecture concepts and processes.
•    Apply expert knowledge of customer requirements and product architecture, and consider potential interdependencies between products when designing UA deliverables and innovation concepts.
•    Lead user assistance projects, serve as a SME for development/User Assistance initiatives, and help mentor team members.

What you bring:
•    Bachelor’s degree in Technical Communication, UX Design, Computer Science, or any other related experience
•    Completion of SAP’s User Assistance - Design Information Architecture training
•    Experience as a Doc Lead
•    Extensive experience in information development, technical writing, support, or other forms of content development 
•    Ideally first-language proficiency in English, or excellent written and spoken skills in English
•    Experience in serving as a content SME within a Development group
•    Extensive experience in technical writing along with experience in documenting end-2-end user experiences
•    The ability to express complex technical information in a clear and precise manner
•    Outstanding communication, writing, and grammar skills
•    The ability to work within tight deadlines, deliver on time, and ensure high quality 
•    Flexibility and a readiness to communicate with other team members
•    Excellent organizational skills 

Meet your team:
The Cloud Data User Assistance team is being built around a couple of key positions and so this is an excellent opportunity to take part in creating something new and exciting.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414414  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.