Job Description
Park Nicollet Health Services
Job Title:
EMT, Clinical Support
Job Code:
3RT
Leader Title Level:
Supervisor
Location:
Various
Department:
Various
Final Approval (Dir. or VP Level):
Director
Date Approved:
11/12/2020
Date Revised:
02/01/2024
POSITION SUMMARY STATEMENT:
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm, and all employees will be held accountable to work as effective team members. Provide/support patient's care by performing tasks and duties consistent with professional standards, ICSI guidelines, and PNHS policies and procedures. In addition, may function in supply aid and/or sterilization capacity. Maintain a safe work area and ensure that it is adequately stocked, cleaned, and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
Graduate of an accredited EMT program
Licensure/ Registration/ Certification:
Current EMT License
Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained.
On-line BLS certification is not acceptable.
Must maintain skill in performing cardiopulmonary resuscitation (CPR).
Knowledge, Skills, and Abilities:
Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling.
Demonstrated ability to function with multiple priorities and interruptions.
Safely and effectively operate the following: Various Health Testing Equipment (depending upon specialty area), Personal Computer, Printer, FAX Machine, and Telephone.
PREFERRED QUALIFICATIONS:
Education, Experience or Equivalent Combination:
At least six months recent (within the last 3 years) experience in a direct patient care setting
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
Excellent interpersonal skills
Computer skills preferred.
ESSENTIAL DUTIES:
Perform functions that support / provide patient care.
Patients are roomed according to rooming and/or ICSI guidelines.
Vital signs and other pertinent physical measurements are obtained and recorded accurately.
Expanded medication history collection and updates to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency) and documented according to PNHS policy.
Charts are reviewed for the presence of pertinent information relevant to today’s encounter. This may include Prepared Practice work as developed by the team.
Needed and requested health educational materials are provided to the patient and documented.
Patients and their records are handled in a private and confidential manner per policies.
Seek medical and/or nursing assistance when encountering an acutely ill patient or a patient with a changing condition.
Administers immunizations and medications by any route except intravenous.
Performs set-up and assists physician with diagnostic, therapeutic, or surgical procedures within the scope of practice. Collects and processes lab specimens (ice: finger sticks, venipunctures, urine, and throat cultures).
Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.
Patient is prepared for medical interventions.
The exam/procedure room is prepared, and the provider is assisted as needed.
Charts are prepared and station records maintained which may include the following:
MSRs are checked for completion and routed appropriately.
Lab, x-ray, and miscellaneous forms are prepared when requested.
Drug refills are processed according to clinic protocols.
Station logs, (i.e., pap, pathology, etc.) are monitored as assigned.
Prepare charts for patient appointments as indicated by the type of clinic visit and the reason for the appointment according to established practices and procedures.
Facilitate timely and accurate flow of communication within the clinic/location.
Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.
Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.
Reception desk is informed of provider’s schedule status. Will assist in coordination of urgent and non-urgent provider schedule changes to ensure patient and provider needs are met.
Patient correspondence performed when requested.
Patients are assisted in completing forms when appropriate.
Cleaning and sterilizing procedures support infection control and OSHA standards.
Instruments and equipment are prepared and sterilized according to procedure.
Complete scheduled cleaning requirements for the designated work areas. Document completion of work to comply with infection control and OSHA standards.
Implement other infection control procedures as needed.
Adhere to protective clothing requirements.
Clinic supplies are adequately stocked and well organized.
Department inventory requests are processed and delivered in a timely manner.
Responsible for supply requisitioning according to clinic procedures.
When receiving supplies, equipment, and other authorized deliveries, check merchandise against packing slip and report all damages and discrepancies.
Prepare returns for shipment with all appropriate documentation.
All designated areas are stocked adequately. Expiration dates are routinely checked. Outdated supplies are removed and/or replaced.
Maintains prescription sample supply cabinet as per clinic/location protocol.
All equipment is properly maintained, and adequate records are kept.
An inventory of instruments and equipment is kept current.
Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented.
All responsibilities are carried out in support of clinic operations and support services.
There is evidence of positive teamwork with all disciplines.
All interactions reflect positive customer service.
Problems are identified and reported to appropriate persons. Follow-up is consistent.
Keep apprised of information presented at staff meetings and in-services.
Other tasks are correctly performed as assigned.
*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.
ORGANIZATIONAL EXPECTATIONS:
Values
All colleagues are expected to live our values:
Excellence: We strive for the best results and always look for ways to improve.
Compassion: We care and show empathy and respect for each person.
Partnership: We are strongest when we work together and with those we serve.
Integrity: We are open and honest, and we keep our commitments.
Additional Expectations:
Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
Maintains regular and timely attendance.
Protects confidentiality.
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
POPULATION SPECIFIC COMPETENCIES:
Yes
No
Does this employee have direct patient contact?
x
Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.
Examples of items that can be included are:
Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
Communicates effectively with patients, families, and team members.
Integrates practices that supports patient safety, acknowledges variations in populations served.
Anticipates the needs of the population served as well as the unique characteristics of the communities served.
Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.
LEADERSHIP RESPONSIBILITY:
Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.
NA
Critical Job Demands
Section 1: Place an “X’ next to ONE of the terms that best describes the frequency for each of the Critical Demands.
Critical Demands
N/A
0%
Rare
1-5% (Up to a 1/2 hour)
Occa
6-33% (1/2 hour to 3 hours)
Freq
34-66% (3 to 5½ hours)
Cont
67-100% (5½ to 8 hours)
Standing - Remaining on one's feet in an upright position at a work station without moving about.
x
Walking - Moving about on foot.
x
Sitting - Remaining in a seated position.
x
Squatting - Assuming or maintaining a crouching position with the knees bent.
x
Reaching - Stretching out or extending to touch or grasp.
x
Lifting - Raising or lowering an object from one level to another (includes upward pulling).
x
Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder.
x
Pushing/Pulling – Exerting force upon an object so that the object moves away/towards from the force.
x
Handling/Fingering – (includes typing, computer work, gripping, grasping, and pinching)
x
Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
x
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.
Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient’s weight, assistive transfer devices should be used for the transfer.
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
Please contact the employer Employee Health & Safety (EHS) with any questions or assistance related to the completion of the Hazard Assessment for Personal Protective Equipment (HAPPE) Form.
RELATED TO: Hazardous Substances and Harmful Physical Agents
Yes
No
Task Description
Potential Hazard
Hazard control
PPE Required
xWorking with box cutters, knives or other sharp cutting devices.
Penetration
Cut away from body.
Use proper tool for the job.
Safety knife or safety box cutter
Cut resistant gloves
Other ___________________
xWorking with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals).
See MSDS online database for chemical list
Chemicals
Flammables
Toxic Gases
Corrosives
Use only employer approved products.
Use appropriate soaking containers with labels.
Understand hazards of chemicals you use (read MSDS).
Goggles
Chemical face shield
Chemical resistant gloves
Chemical resistant aprons
Lab Coat
Closed toe shoes
Powered Air Purifying Respirator
Other ___________________
xExposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures).
Heat
Cold Stress, Burns, Frostbite
Approach hot surfaces carefully.
Use only approved liquid nitrogen dewars. Dispense only if trained.
Heat resistant gloves
Cryogenic (cold resistant) gloves
Goggles
Face shield
Other ___________________
xDriving or riding in motorized vehicle equipment as part of the job.
Vehicle crash, Impact
Absolutely no text messaging while driving.
Refrain from cell phone use while driving.
Seat belt
Other ___________________
xWorking in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping.
Slip, Trip, or Fall
For wet areas, mop excess water regularly.
Place warning signs.
Select footwear carefully
Slip resistant shoes
Rubber boots
Other ___________________
xPreparing or handling hazardous drugs (Examples: cytotoxic drugs, chemotherapy agents).
Chemical
Genetic damage
Tumors
Receive training
PPE
Use of biological cabinet
Spill procedures
Waste disposal SOP
Gloves appropriate for chemical
Disposable barrier gown
Goggles
N95/PAPR (spill cleanup)
Ventilation Hood
Other ___________________
xMedical/surgical procedures involving heat generating tools or equipment (Examples: cautery/ lasers).
Light radiation, burns to self or patient, smoke inhalation
Receive laser training.
Awareness and knowledge to minimize surgical or procedural fires.
Code Red training
PPE
Restricted access
Specialized laser safety glasses
Other ___________________
x
Working with or near ionizing Radiation Hazards (Examples: Radioactive sources, X-Rays).
Over exposure, Genetic damage
Warning signage
PPE
Waste and spill procedures
Personal monitoring
Shielding, distance
Lead Aprons
Other ___________________
x
Working near MRI.
Trauma resulting from missile effect
Restrict access
Screening
Signage
Moving equipment/supplies.
Strain, Sprain
Proper body mechanics
Get additional help
Get Ergonomic help from EOHS.
Dealing with agitated persons or disturbances.
Workplace violence, bodily injury, body fluid exposure
Training in verbal de-escalation techniques.
Code Green procedure
Gloves (Clean)
Barrier Gown or fluid resistant Lab Coat
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
RELATED TO: Infectious Agents
Yes
No
Description
Potential Hazard
Hazard control
PPE Required
PERFORMING OR ASSISTING WITH THESE TASKS:
x
Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy.
Hand hygiene before and after task
PPE
Facial protection (mask plus goggles OR face shield)
Gloves (Clean)
Barrier Gown if anticipate splash
x
Activity that requires touching patient’s non-intact skin or mucous membranes.
Hand hygiene before and after task
PPE
Gloves (Clean)
x
Activity that includes touching patient’s blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters.
Exposure to Infectious AgentsHand hygiene before and after task
PPE
Use of Spill kits (as needed)
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Performing duties with sharp devices that could result in exposure to blood or body fluids.
Exposure to Infectious Agent/sharp injuryUse of sharps safety devices
Avoid re-capping needles
Proper disposal of sharps at point of care
For reusable sharp, use safe transporting practices
Use neutral zone for passing sharps
PPE
Gloves (Clean vs. Sterile depends on the procedure)
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Entering rooms where patients with airborne diseases are treated.
Exposure to Infectious Agent/inhalation
Mask patient
Place patient in airborne infection isolation room if available
Limit entry into room
Keep door closed
PPE
x
Work with specimens from patients with airborne diseases.
Exposure to Infectious Agent/inhalationPPE
Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms
N95 respirator or PAPR
x
1. Procedures that enter deep tissue or body fluid, including but not limited to:
Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage.
Hand hygiene before and after procedures
PPE
Gloves (Sterile)
Barrier Gown
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
x
2. a. Procedures that enter
subcutaneous tissue or are located
in the skin structure, including but
not limited to:
Excision of mole, lump, or bump
Excision of lipoma or sebaceous cyst, vasectomy
Hand hygiene before and after procedure
PPE
Facial protection (mask and eye protection required during these procedures if anticipate splash)
Gloves (Sterile)
Barrier Gown if anticipate splash
x
2. b. Additional Procedures
Shave biopsy, punch biopsy
Joint injection, nerve injection, joint aspiration
Peripheral IV insertion, ENT procedures
Anal-rectal Biopsy
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask and eye protection required during these procedures if anticipate splash)
x
3. Handling Lab specimens in a laboratory
Exposure to infectious agents
Hand hygiene after removing gloves
PPE
Biological Safety hoods/cabinet
Splash guard
Instrumentation with automated/closed sampling mechanisms
Lab Coat ( fluid resistant)
Gloves (Clean)
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
Other tasks with identified safety, health or infectious hazards requiring PPE?
Yes
No
Task Description
Hazard
Hazard control
List PPE required
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JD Template – General Roles