At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. This position is responsible for working closely and courteously with residential customers. The Technician, Home Services Intern will help install, test, turn up and troubleshoot home services in residential environments.
Responsibilities“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
A relentless obsession to be the best in our industry A winner mentality determined to outsmart and outdo competitors A single-minded commitment to unbeatable customer experiences An unapologetic passion for innovation and technology An uncompromising drive toward continuous improvement A steadfast devotion to doing the right thing the right way A deep-seated dedication to accountability and ownership
RESPONSIBILITIES
Learn about, install, and service IPTV, high speed data, and voice services. Work with wireless video equipment, run and pull cables, and provision equipment while adhering to codes, regulations and standards. Install and service home security and home automation systems according to codes and standards, must be able to pass background check for state licensing requirements. Wire CAT6 and/or fiber optic drops inside residential subscriber homes/locations as directed. Configure internet based wired and wireless devices and networks. Obtain hands on experience with fiber connectors, CAT6 color code, OTDR, Light Meter, Light Source, and Multi-Meter. Troubleshoot hardware & software issues, make changes to meet specification requirements. Provide prompt, courteous, and excellent customer service. Promptly report defective material or equipment, inaccuracies or omissions in job information that may result in inadequate service for customers. Perform additional duties as assigned. Qualifications REQUIRED High School Diploma or equivalent required. Must be actively enrolled and in good standing at an accredited two- or four-year college or university. Must be pursuing a degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Information Systems, or related field of study. Skills or interests related to the installation, testing, and troubleshooting of fiber strongly preferred. Enrollment or completion of any fiber-specific splicing training is helpful. Excellent verbal and written communication skills are a must. Must be at least 18 years of age.
PHYSICAL REQUIRMENTS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must have an appropriate driver’s license and be insurance eligible. Must be able to handle and move 50 lbs. or more. Must be able to work on a ladder for an extended period. Must have good hand eye coordination. Must be able to operate tools and equipment. Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods.
Note: This is a brief description of the Technician, Home Services Internship’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
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