MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH

• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them

based on Service Level Agreement with external customers

• Deliver alarm information with accurate documentation by calling or sending email to external

customers

• Provide sound decision based on alarm history and graph analysis

• Update and confirm completed work orders pursuant to customer procedures

• Answer inbound and transferred calls and address them as necessary

EDUCATIONAL BACKGROUND

• Graduate of any 4-year degree

WORK EXPERIENCE OR TRAINING

• Fresh graduate is acceptable

• Preferred with experience gained from interactive customer service and related functions.

• Background in offshore service operations is an advantage

SKILLS AND ABILITIES

• Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS

Powerpoint, Sharepoint and Basic Knowledge in MS Excel)

• Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ)

OTHER WORK CONDITIONS

• Willing to Work on Shifting operations which may include Work on Weekends, to support the

assigned business and customers.

• Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the

operations during critical days and/or peak season.

• Must be able to Effectively and Independently function while maintaining a Positive Energy level

in an environment of constantly shifting demands.

COMPETENCY PROFILE

• Customer Focus

• Communicates Effectively

• Drives Results

• Action Oriented

• Collaborates

• Self-Development