Technician 2 - Store Tech Ops Team (End User Support)
Nordstrom
Job Description
Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Store Tech Ops Team (End User Support) is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to internal Nordstrom employees. Qualified candidates will be tech savvy, possess excellent communications skills, have analytical and problem-solving skills and a passion for providing exceptional customer service and support.
A day in the life…
+ Provide assistance to users, guiding them remotely through troubleshooting and system maintenance.
+ Utilize daily work management systems to prioritize backlog of work and communicate identified change issues to management and leadership teams.
+ Protect the Nordstrom brand by ensuring that customer protected data and intellectual property is protected, minimize, or negate exposure to external breach or unauthorized access, and ensure all appropriate security controls/practices are implemented.
+ Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions, while utilizing knowledge-based articles (KB’s) while utilizing ITIL practices
+ Perform maintenance activities to help prevent unexpected failures of technical equipment.
+ Involvement with meeting technology implementation efforts, while collaborating with other teams
+ Demonstrate understanding and consistently deliver within the target SLA's on tickets, calls, and outreach on the Service Now platform.
+ Demonstrate understanding of Project Management best practices.
+ Possess knowledge of Ivanti, Microsoft Intune, Zebra range of mobile products (printers, scanners, handhelds, tablets, and wearables)
You own this role if you have…
+ BA/BS in Computer Science, or a closely related field. An Associate Degree or equivalent practical experience will be considered
+ 3+ years’ experience in a service management industry
+ 3 years’ Technology Support Experience
+ 3+ years’ experience troubleshooting, testing, or repairing technical equipment
+ Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers
+ Excellent problem-solving skills and aptitude to learn quickly
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
+ Medical/Vision, Dental, Retirement and Paid Time Away
+ Life Insurance and Disability
+ Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
California: $20.75 - $43.00 Hourly, Colorado: $20.75 - $34.25 Hourly, Connecticut: $20.75 - $41.25 Hourly, District of Columbia: $23.75 - $41.25 Hourly, Hawaii: $20.75 - $34.25 Hourly, Illinois: $20.75 - $34.25 Hourly, Maryland: $20.75 - $41.25 Hourly, Massachusetts: $20.75 - $41.25 Hourly, Minnesota: $20.75 - $34.25 Hourly, Nevada: $20.75 - $34.25 Hourly, New York: $20.75 - $43.00 Hourly, Rhode Island: $20.75 - $34.25 Hourly, Washington: $20.75 - $41.25 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_07-14\_Variable\_ES-US.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
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