REQ12028 Technician (Open Date: 28/10/2024)

POSITION SUMMARY:

The Technician shall be responsible for helping to achieve on-going guest satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property, consistency of power and water supplies, proper and continuous working condition of all facilities of the property.

PRIMARY RESPONSIBILITIES:

Provides service to both guests and our internal customersProvides accurate and correct information to guests about hotel and casino policies, services and amenitiesResponds to requests from guests for assistance and information about the local areas (e.g., directions, places to eat, etc.)Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the propertyEnsures he fully understands and follows the instructions of designated staff in operating and controlling plant and equipmentPerforms assigned monitoring and repair works on time to ensure guest satisfaction and convenienceResponds appropriately to guest requestsCommunicate guest requests to immediate superior or to assigned position responsible immediatelyPerforms routine inspection and works with preventive maintenance team while waiting for guests’ requestsShows flexibility in terms of one’s schedule to ensure the smooth and efficient operation of the hotel as directed by the manager or immediate supervisorAbides to company policy on grooming standardsBe a team player; help out fellow employees when possiblePerforms other reasonable duties assigned by his superior from time to time.

QUALIFICATIONS:

Experience

Preferably 1-2 years of work experience from a 5-star hotel or large commercial building/shopping center in a similar capacity.Working knowledge on hotel maintenance operations is an advantage.

Education

Vocational-related course or Degree is preferable but not a requirement.

 Skills / Competencies

Average to good English communication skills.

 Other Attributes

Good customer service orientationTeam Player