Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associatesCoordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applicationsTriage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing systemInitiate and schedule with vendor to replace or fix hardware issuesMaintain and process associate status changes of user accounts and computers within Active Directory and archiving of user dataWipe data from leased workstations using enterprise software and process for shipment back to vendor Set up and configure new Windows desktop/laptops or mobile devices for new hires Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative SuiteFollow all proper company and IT procedures related to processing all incidents and changes within the IT environmentParticipate in departmental meetings and assigned projects or tasks by IT managementHelp to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc. Understand single sign-on and multifactor authentication technologiesComply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organizationPerform additional duties as assigned