About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

JOB OBJECTIVE

This position is required to monitor sensor alerts for Healthcare facilities, assets and its departments and to professionally handle alerts by documenting status, relaying information and findings in a prompt but accurate manner.  

This position is required to provide support for basic alarm monitoring function, including answering of inbound calls, but not limited to: interrogating alarm information via connecting to customer software, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations. 

This position is also required to support to specialized function (Operations, Database, Audit, Training or other Advanced Analytics Function) while performing basic function for alarm management for Healthcare, Food Service and Food Retail. 

RESPONSIBILITIES AND OUTPUTS

MAIN DUTIES

ALARM MANAGEMENT for Healthcare 

Responsible for interrogation of digital communication, assets, refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers 

Deliver alarm information with accurate documentation by calling or sending email to external customers  

Clear and Acknowledge alerts in specific Healthcare departments based on customer procedures 

Generate and dispatch service work orders pursuant to customer procedures 

Provide support to Basic service customers and Woolworths 

Answer inbound and transferred calls and address them as necessary  

SPECIALIZED FUNCTION 

Provide support to specific tasks from specialized function for Operations, Audit, or Training functions 

Deliver task accurately and with good quality based on standards set by the customer and/or Department 

ADDITIONAL FUNCTIONS

Other functions that may arise.

JOB SPECIFICATIONS

EDUCATIONAL BACKGROUND

Graduate of any 4-year degree

WORK EXPERIENCE OR TRAINING

2 years production experience supporting Alarm Monitoring (Basic, Resolution and Smart Dispatch).

SKILLS AND ABILITIES

Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel)Managed Services business systems and tools (Salesforce, Connect+, Genesys)

OTHER WORK CONDITIONS

Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.

COMPETENCY PROFILE

Customer FocusCommunicates EffectivelyDrives ResultsAction OrientedCollaboratesSelf-Development

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion 

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.