Experis IT ManpowerGroup has partnered with a leading **Medical device** organization in the **Pleasanton** **, CA** for a **Technician Support** role to assist their team. This is an on-site role. **Industry:** **Medical device** **Title:** **Technician Support** **Pay Rate: $20-30/hr on W2** **Location:** **Pleasanton, CA (100% onsite)** **Duration: 12 months contract with possible extension or hiring** **Job Description** : Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided Medical background preferred. Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills. Bachelor's preferred. Candidates should be prepared to be 100% onsite. Supporting Cardiomems group. Technical support role. Patients call in center. Can be high volume at times. Listening and computer skills necessary. Troubleshooting skills. Med background not necessary but preferred. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.