**Additional Information** **Job Number** 25037893 **Job Category** Engineering & Facilities **Location** Geneva Marriott Hotel, Chemin du Ruisseau 1, Cointrin, Geneva, Switzerland, Switzerland, 1216VIEW ON MAP (https://www.google.com/maps?q=Geneva%20Marriott%20Hotel%2C%20Chemin%20du%20Ruisseau%201%2C%20Cointrin%2C%20Geneva%2C%20Switzerland%2C%20Switzerland%2C%201216) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **Safety and Security** + Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. + Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. + Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. + Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. + Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). + Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. + Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). + Complete appropriate safety training and certifications to perform work tasks. **Policies and Procedures** + Protect the privacy and security of guests and coworkers. + Maintain confidentiality of proprietary materials and information. + Follow company and department policies and procedures. + Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. + Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. + Perform other reasonable job duties as requested by Supervisors. **Guest Relations** + Address guests' service needs in a professional, positive, and timely manner. + Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Assist other employees to ensure proper coverage and prompt guest service. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Thank guests with genuine appreciation and provide a fond farewell. **Communication** + Talk with and listen to other employees to effectively exchange information. + Speak to guests and co-workers using clear, appropriate and professional language. + Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). + Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. + Provide assistance to coworkers, ensuring they understand their tasks. **Working with Others** + Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. + Support all co-workers and treat them with dignity and respect. **Quality Assurance/Quality Improvement** + Comply with quality assurance expectations and standards. **Physical Tasks** + Move up and down a ladder. + Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. + Visually inspect tools, equipment, or machines (e.g., to identify defects). + Move up and down stairs and/or service ramps. + Reach overhead and below the knees, including bending, twisting, pulling, and stooping. **Install, Maintain, and Repair Items** + Use the Lockout/Tagout system before performing any maintenance work. + Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times. + Ensure that all flammable materials are stored in OSHA and EPA approved containment devices. + Respond and attend to guest repair requests. + Perform preventative maintenance on tools and equipment, including cleaning and lubrication. **Maintain Building and Property** + Report any serious maintenance problems, unusual findings, or safety hazards immediately to themanager/supervisor. + Identify, locate, and operate all shut-off valves for equipment. + Maintain proper maintenance inventory and requisition parts and supplies as needed. **Maintain Records or Logs** + Record information for unfinished calls into "pass-on log book" prior to shift change. **Coordinate with Others** + Communicate with customers when necessary to resolve maintenance issues. **PREFERRED QUALIFICATIONS** Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver’s License _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.