Short Description:
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms.
Complete Description:
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
Years of Relevant Experience: 3-5 years in desired environment
Preferred Education: 4 year college degree or equivalent technical study
Role Description:
All roles specified in CTS1 plus the following:
•Actively participate in analyzing and evaluating emerging software and hardware technologies/standards.
•Develop appropriate functional and usability standards for the environments.
•Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
•Assist in planning and coordinating testing changes, upgrades and new and standard products, ensuring systems will operate correctly in current and future environment.
•Anticipate, identify, track and resolve issues and risks affecting own work. Develop contingency plans as necessary.
•Analyze the functional and/or technical impact of new product releases.
•Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
•Determine time estimates and schedule for own work and resolve issues in a timely manner.
•Identify and track issues, risks and action items.
Skills:
Skill
Required / Desired
Amount
of Experience
Strong writen and verbal communication
Required
5
Years
Experience imaging workstations w/client server software
Required
5
Years
Experience configuring, trouble shooting & set up for 200 plus workstations
Required
5
Years
Exp configuring & trouble shooting remote access
Required
5
Years
Exp configuring aircards with secure state programs
Required
5
Years
Exp installing Internet Explorer 8 on desktops
Required
5
Years
Ability to Image and deploy computers.
Required
3
Years
Knowledge of MS Office 2003, 2007, 2010, Especially Outlook and Word.
Required
2
Years
Some basic PC and printer repair skills.
Required
3
Years
Good telephone helpdesk / customer support skills
Required
3
Years
Ability to work on and fix issues remotely using remote connection software.
Required
1
Years
Client requires an in person interview in Augusta, ME for this position.
Client anticipates they will extend the position for a full 2 year term. Please confirm the resource is comfortable with this.