Labcorp is seeking a **Technologist Customer Service Support Representative** to join our MedTox team in **Burlington, NC** . In this position, the ideal candidate will provide technical support to the Sales Department and to clients concerning technical issues related to diagnostic devices and lab-based testing while working in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: _-Improving Health, Improving Lives-._ Technical Services is a team that relies upon close interdepartmental relationships to successfully accommodate the needs of our customers, often going above and beyond to ensure customer satisfaction and thoroughness; therefore, engagement and creative feedback are fundamental within the department. **_**Hybrid schedule providing Monday-Friday, weekly rotations from on-site and remote based on department and/or business need. May require occasional on-site assistance during remote schedule weeks. External new hires, to work first 4-8 weeks (depending on training) 100% on-site. **_** **Work Schedule: 1st shift, Monday-Friday, 8:00am-5:00pm.** **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.** **Job Responsibilities** + Support the Complaint Management System by providing remote technical assistance to medical laboratory clients. Provide technical support to the Sales Department, as needed. + Answer telephones, multi-task input into a computerized database, maintain logs/records, research technical information, and train employees as needed. + Interact with Quality Engineering to problem solve and troubleshoot device performance issues. + Work in multiple databases to research complex issues and questions + Review test forms for accuracy and report any discrepancies + Remain alert for notable trends with client calls and communicate promptly to the department manager. + Assist with customer returns processing and investigative testing services, as needed. **Requirements** + Bachelor’s degree in Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements required + Minimum 1 year of clinical laboratory testing experience is required + 5 years of quality assurance or control experience preferred + Knowledge of Microsoft Office Suite; familiarity with laboratory information systems and databases are a plus + Strong verbal and written communication skills and excellent ability to listen and respond + High level of attention detail along with strong communication and organizational skills + Must be able to pass a standardized color vision screen + Flexibility to work overtime or other shifts depending on business needs + Experience working in complaint management is a plus + Experience working in customer or patient services is a plus + Strong flexibility and the ability to manage and adapt to changing priorities quickly **_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_** **Labcorp is proud to be an Equal Opportunity Employer:** As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) . For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .