Technology and Cyber Issues Management Analyst
Willis Towers Watson
This role will support the ongoing operations of WTW Technology and Cyber Risk and Controls & Regulatory engagement function in:
Skills:
Knowledge and experience of Governance, Risk and Controls framework and related processes. Experience of implementations using Agile approach and practices. Experience of technology and cyber risk and issue management. Experience and thorough understanding of technology and cyber controls. Knowledge and understanding of Information Security Frameworks and standards (FFIEC, NIST, ISO etc.) Ability to work as part of a team or solo. Excellent Communication skills, especially written English Detail-oriented and capable of delivering at a high level of accuracy. Experience of analyzing reporting submissions for completeness and accuracy and addressing areas of concern with contributors. Proven ability to priorities conflicting deadlines and priorities and respond quickly to changing priorities. Able to interpret & present data and information in the appropriate format for different audiences. Strong stakeholder management The ability to foster and grow relationships, constructive challenge and negotiation skills. Experience of working in a live operational environment with an understanding of the impact of policy adherence is desirable. Addressing and resolving issues coming from multiple sources in a consistent manner Define a consistent process for effective issue identification, logging, analysis, prioritization, ownership, and close Consistent communication for ownership, status, resolution, reporting, and escalation Proactive and agile management of issues to resolution Identifying Technology/Security issues arising from projects/programs Develop and maintain Issue Management proceduresSupport reporting capability for issues management to ensure adequate governance and oversight
Qualifications:
Educated to degree level or equivalent. Hold professional qualifications in a related subject for example, CRISC, CISSP, CISM, CISA7 years + experience in technology role (with proven experience of active management of technology issues (for example, in projects, technical SME areas etc.). Experience of working within a global financial organizationBehaviors:
Resourcefulness and organizational agilityGlobal team player with good interpersonal and influencing skills.Conflict management resolution (options analysis)Customer focus, integrity and trustPersonal learning & developmentResourcefulness and organizational agilityGlobal team player with good interpersonal and influencing skills.Conflict management resolution (options analysis)Customer focus, integrity and trustPersonal learning & development
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