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Job Description Digital OSS (Operations Support System) Solution Architect focuses on leveraging digital technologies to enhance the efficiency and capabilities of OSS in telecommunications and IT service management. Their duties and responsibilities extend beyond traditional OSS roles to incorporate modern digital trends such as automation, AI/ML, cloud computing, and advanced analytics

DUTIES & AND RESPONSIBILITIES

Digital Transformation Strategy:

Develop and implement a digital transformation strategy for OSS systems.

Identify opportunities to leverage digital technologies to improve operational efficiencies and customer experiences.

Align digital OSS initiatives with overall business strategy and goals.

Solution Design and Architecture:

Design end-to-end digital OSS solutions that incorporate cloud-native architectures, microservices, and API-driven integrations.

Develop architectural blueprints that include modern technologies such as AI/ML, big data analytics, and IoT.

Ensure solutions are scalable, flexible, and aligned with industry best practices.

Requirement Analysis and Business Alignment:

Collaborate with Business analyst to analyze digital business requirements.

Translate business needs into technical specifications with a focus on digital capabilities.

Conduct feasibility studies and impact assessments for new digital projects and enhancements.

System Integration and Automation:

Design and oversee the integration of digital OSS components with existing systems and emerging technologies.

Implement automation solutions to streamline network operations, service delivery, and customer support.

Ensure seamless interoperability with BSS (Business Support Systems), network elements, and third-party applications.

Technical Leadership and Innovation:

Provide technical leadership &  guidance on the adoption of digital technologies within OSS.

Drive innovation by exploring new digital trends and technologies.

Mentor and guide development teams in implementing digital solutions.

Vendor and Ecosystem Management:

Evaluate and select appropriate digital OSS products and technologies from vendors.

Manage relationships with external vendors, partners, and service providers.

Coordinate with internal and external stakeholders to ensure successful delivery of digital solutions.

Quality Assurance and Compliance:

Develop and enforce digital architectural standards and best practices.

Conduct design reviews, code reviews, and system audits to ensure compliance with standards and regulations.

Define and implement testing strategies for digital OSS solutions to ensure robustness and reliability.

Documentation and Knowledge Sharing:

Create and maintain comprehensive documentation for digital architecture designs, technical specifications, and operational procedures.

Assist in  training and user adoption  to end-users on digital OSS systems.

Performance Optimization and Analytics:

Analyze system performance using advanced analytics and identify opportunities for optimization.

Implement improvements to enhance efficiency, scalability, and reliability of digital OSS systems.

Continuous Improvement and Learning:

Stay updated with the latest trends and advancements in digital OSS technologies and methodologies.

Promote a culture of continuous improvement and innovation within the architecture and engineering teams.

Identify and evaluate new tools and technologies to enhance digital OSS capabilities.

TOP 3-5 DELIVERABLES:

1. Digital OSS Architecture Blueprint

2. 3-5 Year Architecture Roadmap

3. Design Documents (HLD/LLD, E2E Connectivity)

4. RFI/RFP and Technology Scan

5. CAPEX Management

Client Focus and Communications: 

Work with the business owners and technology teams, understand and analyze business needs and work, identify opportunities and issues, build consensus, and respond effectively. Build strong relationships with the business as well as with the IT groups involved in solution envisioning and execution. 

Solutions Development and Business Process Design: 

Bring business and technology together, early in projects, to support the development of high-level solution options and approaches.Work closely with both business units and IT development groups to ensure that solutions are aligned, integrated, and creative.

Planning: 

Help support the rigorous and consistent development of documented business needs and functional roadmapsIdentify and define product and service opportunities and enhancements for assigned services and prepare business cases to support such initiatives. 

Documentation: 

Develop required documentation for projects, including executive presentations, business cases, project vision documents, options and approach analyses, business requirements, business process flows, and data process flows. 

Project Implementation: 

When assigned, lead business unit, vendor, and technology teams to identify and manage change agendas, prioritize work, and develop implementation plans. 

Work Experience

3-5 Years in Solutions Architecture specializing on AI/ML and Process Transformation

Prior experience in telecommunications or network-focused industries specializing on solutions for Digital operations and Network Automations.

Level of Knowledge

All Advanced Proficiency in the following:

Enterprise ArchitectureAI/ML Architecture and EngineeringPlanning and DesignProcurement and SourcingPlatform EngineeringSoftware DevelopmentData ManagementVisionary and Strategic Thinker Problem Solving and Critical ThinkingCommunication Skills
 

Competencies

Leadership

Leadership & Team Management skillsCase Management & ResolutionStakeholder ManagementCross Functional EffectivenessNegotiation & Influencing skillsCustomer Relationship ManagementStaff Development skillsPerformance Management

Functional

Results OrientedOrganization & Planning skillsStrategy & Business Planning Project & Resource Management

Problem Solving & Analytical skills 

Communication and Interpersonal SkillsRisk MitigationCollaborative TeamworkProduct Management & DevelopmentProcess Engineering & Information SystemsExperience in initiating, managing and implementing complex business transformation projects.Expertise in process re-engineering and experience with software development projects and methodologies.Knowledge of technology product and software development lifecyclesStrong technical knowledge and ability to express complex technical concepts in terms that is understandable to business units.Strong writing skills and the ability to document business needs and requirements, business processes, and business options rapidly, clearly, and effectively

Understanding of agile project management principles and methodologies.

Ability to make data driven decisions in creating Solution Designs 

Experience with software development, system integration, and automation 

Proficiency in relevant programming languages, frameworks, and tools for digital transformation.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.