At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
\nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing
\nTechnology Consultant - CX
\nWhy We Have This Role
\nAt Qualtrics, our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services, from the initial onboarding to training, technology setup, and systems integration. As trusted advisors, we comprehend our clients' objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics, driving improvements in operations and product enhancements.
\nThe Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.\n \nHow You’ll Find Success
\nYou will know you are doing a great job when you:\n\nSuccessfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates\nBuild strong, lasting relationships with clients resulting in high client satisfaction, and are a creative and analytical technical problem-solver\nSupport the Sales team in pursuit of large deals and the Product team to improve product features\nHave outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator\nAble to effectively manage a portfolio of projects through ruthless prioritization and proactive communication\nMost importantly, you care deeply about our clients and provide them a world-class experience\n\n\n
How You’ll Grow
\nYou will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
\n\nHands-on experience with emerging technologies\nExposure to the latest thought leadership in the XM industry\nOpportunities to own and drive initiatives and strategic projects, such as the adoption of new product features \nOpportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization\nAvenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth\n\n\n
Things You’ll Do
\n\nPartner with the Project Lead and Technical Architect to own advanced technical project components throughout the duration of an implementation\nFully design and own end-to-end product solutions for enterprise experience management programs\nGuide team members through problem-solving and solution design\nManage relationships with client technical stakeholders\nForesee and plan for technical risks and limitations within the scope of an enterprise use case\nProactively advise customer on technical best practices and design decisions\nContinually adapt and develop in-depth product knowledge and learn new technologies\n\n\n
What We’re Looking For On Your Resume
\nWe know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.
\n\n5-8 years of experience at a SaaS/Technology/Consulting Company\nAt least 3 years of experience as a Qualtrics CX Technology Consultant preferred, or comparable experience in a different role\nDeep Qualtrics product knowledge and understanding of product dependencies, risks, and limitations\nExperience with managing projects with multiple workstreams\nExperience with designing end-to-end solutions for enterprise programs that integrate Qualtrics product functionality with external client systems or applications\nA Bachelor’s degree or greater\nIntermediate conceptual proficiency of Javascript and HTML/CSS (or similar programming languages) to design custom code solutions\nA superb communicator and problem-solver\n\n\n
What You Should Know About This Team
\n\nHeart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.\nClient-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.\nCross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.\nGlobal Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.\n\n\n
Our Team’s Favorite Perks and Benefits
\n\nWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours\nQualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)\n30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)\nOn top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices\n\n\n
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
\nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range$104,500—$198,000 USD