Position Title: Technology Engineer Lead 
Location:  Phoenix, AZ  (Hybrid)
Years of Experience: 10+ years applicable experience required
Work schedule : M/F (9:00am ET -5:30pm ET) / SAT/SUN (7:00am ET - 7:30 pm ET)

___For immediate consideration, you can reach me out at 412.516.1987/ shafique.mohammed@systemone.com___

Job Description
Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities | SRE
• Monitor systems and infrastructure to maintain operational and performance levels
• Rotational on-call responsibilities
• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
• Anticipate potential problems before they become impacting and collaborate to determine solutions
• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collaborate with Application/Infrastructure support engineers and operations teams
• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Required Skills, and Abilities
Possess a breadth and depth of technical and management knowledge
Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Working knowledge across technology the following support areas:

Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash) Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat Mainframes: JCL, CICS SYSPLEX Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification Workflow and Knowledge Management: ServiceNow Collaboration Tools: TrueSight, Jira, and Confluence Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean) Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues ITIL fundamentals Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Soft Skills
• Adaptability to prioritize criticality to incoming incidents; high volume environment
• Capable of balancing multiple projects
• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
• Strong skills addressing production critical incidents
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

Education / Experience
Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience
2 years experience supporting a large enterprise center

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.