Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Join the Adventure: Are you ready to be at the forefront of mining technology? As a key player in the Cat MineStar implementation team, you’ll dive into the world of cutting-edge MineStar technology products. From Command for Hauling, Dozing, and Drilling (autonomy) to Fleet, Terrain, Health, Edge, DSS, Reporting, and more, you’ll be part of a team that’s revolutionizing the mining industry!

What You’ll Do:

Innovate and Inspire: Drive customer recognition of the incredible value of our product features, improved processes, and change management.

Be the Expert: Enhance your product-positioning knowledge for Caterpillar and provide invaluable feedback on product features and benefits.

Field Explorer: Identify and document job/application profiles based on real-world observations while working directly with customers.

Industry Ambassador: Elevate the industry’s perception of Caterpillar and actively participate in related mining associations.

Your Mission:

Define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each new release.

Embark on-site visits to mining locations, ensuring seamless implementation and upgrades.

What Skills you will have:

Technical Excellence: Experience in databases, engineering, mining technology or IT; ability to develop and provide solutions to significant technical challenges. A passion for mining operations and technology products.

Field Support: Hands-on experience with server setup, software installation, and system configuration. A spirit of adventure and willingness to travel to mining sites as needed.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

Previous Cat MineStar System knowledge.
Previous Experience working with database management (SQL Server).

Linux administration / VM admin/docker skills.
Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.
Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

Additional Information:

The primary location for this position is Tucson, AZ.

Domestic relocation assistance is available.

This position may require 50 % travel.

Sponsorship is not available.

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 31, 2025 - February 19, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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