At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The Service Delivery Management Consultant is responsible for ensuring the smooth operation of our IT infrastructure and providing exceptional support to end-users. You will play a critical role in designing, implementing, and maintaining technology solutions that enhance business productivity.

Roles and Responsibilities:

Infrastructure Management:

Oversee IT infrastructure components' design, implementation, and maintenance, including servers, networks, and storage systems.Monitor system performance and ensure optimal uptime and availability.Conduct regular system audits and capacity planning.Oversee vulnerability and security patching of different platforms.

Service Desk Operations:

Develop and maintain service desk processes and procedures to ensure timely resolution of issues.Implement ITIL best practices in service management.

Collaboration and Communication:

Work closely with cross-functional teams to identify and address infrastructure needs.Communicate effectively with stakeholders regarding project status and service levels.Serve as a liaison between technical teams and business units.

Minimum Job Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.5+ years of experience in IT infrastructure and service desk management.Strong knowledge of networking, server administration, and cloud technologies.Familiarity with ITIL framework and service management principles.Excellent problem-solving and communication skills.Experience with service desk software and ticketing systems.Relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus.

Equal Opportunity

At AIA, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.  

Join AIA Now!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.