Role
Technology Lead - US
Skillset
Contact Center Products / Utilities , Speech VXML
Domain
Engineering Services
Work Location
Phoenix, AZ
Job Description
Engineering Services– Technology Lead - US – Cisco platform VXML
In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Location for this position is Phoenix, AZ. This position may require travel and or relocation.
Qualifications
Basic
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Preferred
• At least 3 years of experience in Contact Center domain with hands on experience in designing, developing, testing and deployment of VXML based IVR applications
• Should have in-depth understanding of the following specifications :
a. VXML 2.0 and 2.1
b. SRGS 1.0 [ grxml format]
• Knowledge on Java/J2EE , JSP , Servlets , Java web services
• Should have experience in the following scripting languages.
a. JavaScript , XML
• Cross platform integration (Cisco, Avaya, Aspect, etc.) is preferred
• At least 4 years of experience in software development life cycle
• At least 3 years of experience in project life cycle activities on development and maintenance projects
• Ability and experience to work in Agile scrum teams in diverse/ multiple stakeholder environment and good client interfacing skills
• Strong analytical skills
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.