Job details

Domain

Delivery

Interest Group

Infosys Limited

Skills

Technology|Cloud Platform|AWS Data Analytics

Company

ITL Poland

Requisition ID

128278BR

Country

Poland

State / Region / Province

Dolnoslaskie

Work Location

Wrocław/Wroclaw

Job description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

Job Title: Technology Analyst

Location-Wroclaw-on-site

Requirements:

IT Support Management Skills on End user computing and NetworkingProblem Management skills to identify the problem, analyze and work towards resolution.IT Asset Lifecycle ManagementClient, Supplier and Stakeholder management skillsAnalytical and Reporting skillsPlanning and Organizing

Responsibilities:

business requirements and develop IT solutions that meet those needs.implement, and maintain IT systems and resolve IT problems with stakeholders to gather requirements and provide updates on projects.Supporting with onboarding, offboarding and provisioning of new equipment using AutoPilot and IntuneSetting up and provisioning mobiles on Apple for Business and Intune. Setting up Android phones on Intune where requiredMonitoring and performing housekeeping on Endpoint Manager, Defender, O365 and AzureSupporting weekly guest WiFi provisioning on Ruckus when requiredManaging tickets and ensuring tickets are kept up to date following ITIL processes.Maintaining Microsoft web filter and following the correct process to allow specified URLs.Managing secure printing setup on Ricoh printersSetting up new Server 2019 & Server 2022 and troubleshooting when issues occurTroubleshooting local Cisco network issuesManaging Teams VC Rooms and regularly checking for connectivity and healthAssisting the IT manager & IT director with projects and tasks, managed via a project tracker.Troubleshooting issues on Windows 10 & 11 on Lenovo and HP laptopsMaintaining asset registerMaintaining knowledge base on ITSM system when requiredPlanning and future business requirements in a cost-effective mannerManaging IT projects to meet predefined objectives.Proactive monitoring and maintenance of all production systemsWork within a team to deliver to agreed SLAs.Investigate complex service problems, recommend solutions, and follow formal procedures to plan, test and implement proposed solutions.Support of Windows Server based applicationsMentor & provide support to the team.Liaise with external support providers through to resolution.

We offer:

Remote work from PolandMultisport card and My Benefit programFree medical careCareer in the multinational companyOpportunity to take part in international projects and gain experience with various businessesSet of social benefits to choose fromSalary adequate to your competencies + quarter bonusTraining program