Salary: £25,731 - £27,870 per annum Grade: B Fixed Term Contract 3 months (or internal secondment opportunity) 37 Hours per Week

Thurrock’s ICT Department is playing a key role in supporting the Council’s digital and technological transformation.

If you want to make a positive contribution and be part of this journey then why not come and join our Service Desk Team.

As part of this role you will be working with a team of specialists who support front line service provision by ensuring line of business applications run correctly and help design new solutions to enable services to provide excellent services to residents.

As part of your work with us your responsibilities will include;

Responsible for business-as-usual ICT Service Desk service delivery, ensuring that all in scope services are available to the business within agreed SLA’s Responsible for ensuring all faults/requests are logged and longer term tasks are planned, scheduled and delivered in accordance with agreed deadlines Provide first line support in the diagnosis and resolution of incidents and requests Contributes when the Major Incident process is invoked as appropriate Responsible for ensuring all Service Desk daily checks are carried out for the council and schools Responsible for monitoring the ICT Service Desk shared mailboxes

This opportunity is an excellent development opportunity for an enthusiastic individual who might wish to expand their general ICT understanding or knowledge.

A DBS Check at Basic Level is required for this post. 

Advert Closing Date Redeployment Only: 13th February 2025 Internal & External: 2nd March 2025 Interview Date: To Be Confirmed   To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)
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