Description Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career in Prime Video Tech takes you! Prime Video is a premium streaming service that offers a vast collection of digital videos—all with the ease of customers finding what they love to watch in one place. Included with Prime: Watch thousands of popular movies and TV shows, including our critically-acclaimed Amazon Originals such as the Emmy Award-winning comedies Fleabag and The Marvelous Mrs. Maisel, Tom Clancy’s Jack Ryan, The Boys, Citadel, Mr. & Mrs. Smith, Reacher, the Academy Award-winning Manchester by the Sea and The Salesman, Academy Award-nominated The Big Sick and Cold War, exclusives, live sports including Thursday Night Football and licensed content available in more than 200 countries and territories worldwide Amazon Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon’s Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights. Amazon Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization. The Technology Operations Engineer will have an excellent understanding of computers components (hardware and software) and a demonstrated willingness to learn and apply new technology. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues, able to escalate and demonstrate a proven ability to operate in complex situations. You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams. Key job responsibilities Your responsibilities will contribute to supporting network, technology, software and devices across Amazon Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels. Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments. A day in the life TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners. About the team Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels. Basic Qualifications - 3+ years working in AWS cloud computing environments or equivalent associate AWS certification - 3+ years working as a systems administrator, network engineer or software development engineer. - Prior experience working within the Media and Entertainment industry. - Experience analyzing, troubleshooting, and providing solutions for technical issues. - Experience, knowledge and understanding of networking, server, desktop technology and proven methods of providing innovative solutions to customers. Preferred Qualifications - Demonstrate knowledge and experience working in AWS cloud computing environments. - Earned an Associate AWS Certification. - Experience analyzing, troubleshooting, and providing solutions for technical issues. - Prior professional work experience in a technical support or technical customer support role. - Demonstrates knowledge and understanding of networking, application support, desktop technologies and proven methods of providing innovative solutions to customers. - Experience in a senior or leadership role. - Comfortable in an ambiguous, ever changing environment. - Comfortable working in an ambiguous, ever changing environments. - Demonstrate business acumen, written communication skills and clear and concise verbal communication skills. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $207,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.