The opportunity

Delaware North Travel is hiring a full-time Technology Operations Lead to join our team in Atlanta Airport in Atlanta, Georgia. As a Technology Operations Lead, you will be responsible for addressing systems infrastructure, solution support, local service requests, and incident management for your sites. If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now. 

Pay

Minimum – Anticipated Maximum Base Salary: $82,600 – $111,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance 401(k) with up to 4% company match  Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts

What will you do? Administer all point-of-sale and ancillary systems, including user access, training, documentation, and reporting  Oversee implementation and management of technology solutions, ensuring alignment with company standards, operational needs, and compliance requirements  Coordinate service providers to deliver reliable technology support, manage incidents, service requests, and system changes in ServiceNow  Provide technical support, training, and development for team members, ensuring proper system usage, compliance, and operational efficiency  Maintain procedural documentation, support new system implementations, and ensure adherence to PCI compliance and company policies 

More about you Bachelor’s degree in information management, computer science, computer systems engineering, business administration, mathematics, or a related field  Minimum of 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such cloud services, server technologies, and communication technologies, LANs, WANs, VoIP, and data communication systems  Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences often in a high paced environment  Experience and knowledge of information security  Working knowledge of enterprise systems such as Point-of-Sale (Micros / XRP), UKG Time Keeping, Microsoft Windows, and Microsoft Office  Must be willing to be on call to help support unexpected emergencies 

Shift details

Day shift
On call
Overnight
Holidays
Evenings as needed
Weekends

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.